Who we are
Our website address is: www.velophysio.co.uk.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. The way this website processes, stores and protects user data and information will also be detailed within this policy.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
We collect information about you when you when you contact Velophysio about our services and when you register with the online booking system. The personal information we collect includes your name, address, email address, IP address, and information regarding what pages are accessed and when.
HOW WILL WE USE THE INFORMATION ABOUT YOU?
We collect information about you to respond to any queries or bookings that you may make and to fulfil services between yourself and Velophysio. We may use this information to notify you of changes to our service, to provide customer support and to monitor the usage of our service. We will not use your information for marketing purposes and we will not share this information with companies outside of Velophysio.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email. We want to make sure that your personal information is up to date. You may ask us to correct or remove information you think is inaccurate.
This website takes a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.
We also use Google Analytics to monitor how the website and online booking platform is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the website, where visitors generally came from, how long they stayed on the website, and which pages they visited. Google Analytics places several persistent cookies on your computer’s hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.
SECURITY OF DATA
The security of your data is important to us.
Your personally identifiable information is kept secure. Only authorised employees have access to this information.
We store personal information on secure servers that are managed by our secure service provider Cliniko. Cliniko holds its own GDPR compliance policy with adequate safeguards in respect of your personal data. www.cliniko.com
Personal information that we store is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
SHORTENED LINKS IN SOCIAL MEDIA
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Velophysio: 25 Tannsfeld Road, London SE26 5DQ.