Privacy Policy

This privacy policy explains how Velophysio uses any personal information we collect about you when you use this website and the online booking system or contact to use our services.

Who we are

Our website address is:


This privacy policy is for anyone who uses this website and any of the services at Velophysio clinics.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. The way this website processes, stores and protects user data and information will also be detailed within this policy.


We collect information about you when you when you contact Velophysio about our services and when you register with the online booking system. The personal information we collect includes your name, address, email address, IP address, and information regarding what pages are accessed and when.


We collect information about you to respond to any queries or bookings that you may make and to fulfil services between yourself and Velophysio. We may use this information to notify you of changes to our service, to provide customer support and to monitor the usage of our service. We will not use your information for marketing purposes and we will not share this information with companies outside of Velophysio.

We will hold your personal information for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary in accordance with Medical Data protection regulations.


You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email. We want to make sure that your personal information is up to date. You may ask us to correct or remove information you think is inaccurate.


This website takes a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.


This website uses cookies to better the users experience while visiting the website. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service. This website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

We also use Google Analytics to monitor how the website and online booking platform is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the website, where visitors generally came from, how long they stayed on the website, and which pages they visited. Google Analytics places several persistent cookies on your computer’s hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.


The security of your data is important to us.
Your personally identifiable information is kept secure. Only authorised employees have access to this information.

We store personal information on secure servers that are managed by our secure service provider Cliniko. Cliniko holds its own GDPR compliance policy with adequate safeguards in respect of your personal data.
Personal information that we store is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.


Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.


This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.


We may amend our privacy policy from time to time and will display the current version on this webpage. We encourage you to review this Privacy Policy often to stay informed of changes that may affect you, as your continued use of our website and online booking platform signifies your continuing consent to be bound by this Privacy Policy.

This privacy policy was last updated on 25th May 2018.

Please contact us if you have any questions about our privacy policy or information we hold about you:
Velophysio: 25 Tannsfeld Road, London SE26 5DQ.